PRIVACY POLICY

Overview

U.S. CREW CHANGE and its subsidiaries take your privacy very seriously and understand the importance of knowing how your personal information is used and shared. This policy describes the types of information collected, how it may and may not be used, and how it is protected. By visiting U.S. CREW CHANGE’s websites and/or using any of our services on the Website, you acknowledge that you accept the policies and procedures outlined in this Privacy Policy and our use of your information by this Privacy Policy.

Information Collected from Users

In the course of your browsing the Website, U.S. CREW CHANGE may collect the IP/URL address of the computer through which your visit is enabled (for example, your Internet Service Provider’s server) and cookie information. Upon any registration for, and subsequent interaction with, Website Services, U.S. CREW CHANGE will collect mandatory information such as your Username, Password, primary email address, phone number, company name, and password hint question and answer. You must complete a new user form to access and make reservations and obtain receipts through U.S. CREW CHANGE’s Website. This form will request personal information about the Website user and the traveler using our transportation services. This information will be compiled into a profile. Such information may include at least the following: email addresses for receipts and confirmations, contact phone numbers, company name or account number, home address and billing address, pick-up and drop-off information, and credit card information.

How we use your information

U.S. CREW CHANGE collects user information to create a personalized experience for you and to fulfill all ground transportation requests. U.S. CREW CHANGE uses sensitive billing information (such as cardholder name, credit card number, and expiration date) to complete your travel purchases on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; travel confirmation, receipts, and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with www.uscrewchange.com to reward you as part of any reward and recognition program; to solicit information from you, including through surveys; to resolve disputes, or troubleshoot problems; to enforce our Terms of Use.

Does U.S. CREW CHANGE and its companies share personal information with anyone?

If your transportation is provided by one of the service providers selected by U.S. CREW CHANGE and its subsidiaries as an independent third-party subcontract vendor to assist in your transportation requirements, U.S. CREW CHANGE may share certain client information with that service provider. However, in such cases, please be assured that only the information required to provide your transportation is shared. Credit card information is not shared. U.S. CREW CHANGE does not sell to or share with others personal information about you for our marketing purposes. U.S. CREW CHANGE may provide personal data to regulatory authorities and law enforcement officials by applicable law.

Security

We have established and maintained the highest level of security to safeguard the confidentiality of your Personally Identifiable Information, including encryption, firewalls, and Secure Socket Layers. To protect all data against loss and unauthorized access, we employ many different security techniques to protect such data from unauthorized access by users inside and outside the company, including regulating the physical and virtual access to any root access, database(s), servers, back-ups, encryption keys or other network and security-related infrastructure components. In addition, sensitive information such as passwords is encrypted before being stored in our systems so that even if a breach were to occur and access to the data were achieved, the data would still be encrypted. Please be aware that while we try to safeguard your user information, “perfect security” does not exist on the Internet.

How do I update my personal information?

If you interact with us online, you may update your profile and other information you have provided us at any time on any of our websites. Additionally, client service representatives can assist all our clients at our subsidiary toll-free numbers listed on our websites.

Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to the U.S. CREW CHANGE’s Privacy Policy

You agree that U.S. CREW CHANGE may amend this policy from time to time by posting the revised Privacy Policy on this Website. Please check the revision date at the top of this page to determine whether the policy has been modified since you last reviewed it. Your continued use of any portion of the Website or U.S. CREW CHANGE’s service following the posting of the revised policy will constitute your acceptance of the changes.